Frequently asked question
Q1. What is the product ordering process?
A: Please tell us the specific product and quantity you need, provide your delivery information, select the payment method, we will arrange the delivery for you as soon as possible after the payment is successful.
Q2. Do you have a minimum order quality?
A: Yes, we have a minimum order quantity for all international orders, which can be found on our website, of course, if you need less, you can contact us.
Q3. What is the price of the product?
A: Our prices vary with the international market. When you contact us, we will provide you with an updated price list.
Q4. How to pay?
A: We accept Western Union, Bitcoin, Alibaba, credit cards, bank transfers and other payment methods available.
Q5. When will you deliver the goods?
A: After receiving the remittance, we will arrange the delivery for you as soon as possible. The tracking number will be provided to you within 3 days.
Q6. How will you deliver the goods?
A: We have professional express freight forwarders, working closely with DHL, TNT, UPS, USPS, FedEx, EMS, China Air Post.
Q7. When can we receive the goods?
A: We will send it via TNT/DHL/FEDEX/UPS/USPS and it usually takes around 15 days to reach you.
Q8.what if we find that your product is not satisfactory?
A: We will first send you a COA (Certificate of Analysis) for you to confirm the quality, but if you find that our product does not match the COA after receiving it, please show us your test results and we will provide you with professional technical help.
